One person answers all of this.
ING Listing Engine is made by ING Mining LLC in Hanson, Massachusetts. There is no ticket queue and no chatbot — the addresses below reach Nick Squires directly.
| ns@ingmining.com — the fastest route for anything about the software | |
| Phone | +1 (781) 577-0377 — a real line, US Eastern business hours |
| Bugs & feature requests | GitHub issues — public, tracked, and the only channel with a history you can read |
| Buying hardware | ebay.com/str/ingmining or ingmining.com/contact |
| Business | ING Mining LLC, Hanson, Massachusetts, United States |
Where to send what
- The app won't install, won't start, or won't publish to eBay. Open a GitHub issue. Include your Windows version and what the app said. Most publish failures are eBay production API access not being granted yet — that is a support ticket on eBay's side, usually one to three business days, and nothing here can shortcut it.
- A number on this site looks wrong. Email, and say which page. Every figure published here traces to a query or a screenshot, so if one is wrong I want to know which and the page gets corrected rather than quietly deleted.
- You want a feature. GitHub issue. It is a public list, so you can see what has already been asked for before you type.
- You want to buy a miner, a hashboard, a test fixture or industrial gear. That is the hardware business, not the software one — phone or the eBay store above. Fleet quantities and freight get quoted properly by a person.
- Press, directories, or a listing on your site. Email. Please note the download is currently version 2.3.1.0 built 24 July 2026, and it is behind the source — worth confirming before you write a version number down.
What to expect, honestly
This is one person who also runs a hardware business, so email is answered in batches rather than instantly, and the phone is more reliable during US Eastern business hours than outside them. The software is a free public beta: there is no paid support tier, and there is no service-level agreement to point at. What there is instead is a public issue tracker and a name on every page.
If you would rather read before you write, the changelog lists every shipped change with a date and says plainly which of it is in the installer you would download today, and the guides index covers most of what people email to ask.